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  • Singapore(SGD S$)
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FAQ

1. What payment methods do you accept?

We accept payments through credit/debit cards and PayPal. Please be advised that an order is only considered complete after a successful payment has been made.

 

2. Do you offer international shipping?

Yes, we do offer international shipping but it would be calculated based on the weight of the product and location of the country.

 

3. How much will the shipping cost? How long does it take for orders to be processed and shipped?

We currently offer two delivery options so that you can choose the one that best suits your needs! Please refer to the FAQ on shipping fees.

Shipping for Singapore

Standard Shipping: Please allow 1-3 working days to process. Delivers within 5 business days upon dispatch. 

  • standard: SGD 1.55

Registered Postage: Please allow 1-3 working days to process. Delivers within 3 business days upon dispatch.

  • registered: SGD 4.50

**W.E.F 2 June 2023, Registered Shipping will be required for any purchase which includes our Adventure Buddy Backpack due to its size.

All our parcels will be handled by SingPost & Qexpress.

  • Note: Study Buddies Store will not be liable for any lost parcels in the event that normal postage is opted. Registered postage is highly advised. 

    Returned orders due to error in delivery information provided by customers, failure to collect within stipulated timeframe as indicated by the postal service, redelivery fees will be borne by the customer. Study Buddies Store shall not be liable to you for any losses, costs, damages, charges of expenses arising out of late delivery. We will strive our best to do our utmost service to ensure fulfilment of orders put online through the official online store

4. How can I contact customer support if I have a question or issue?

For any enquiries, you can send us a direct message to our Instagram @the_study_buddies_ and we will respond as soon as possible. 

 
5. What is your return and refund policy?
 
NO return or refund is allowed once the order has been placed. So do ensure that you select the right product and input the right address before submitting an order. 
 
 
6. Do you offer gift wrapping or gift options?
 
There will not be any gift-wrapping services. 
 
 
7. Are prices inclusive of GST?
 
All prices listed on our website are inclusive of Goods and Services Tax (GST).